Connect the Hire Desk, Rental Returns and Customer Balances
Rental businesses need to follow an item beyond its initial handover. RetailMan ERP System brings rental agreements, expected return dates, payments and item condition into the Rental module, helping the hire desk organize each customer rental from issue to return.
Prepare the agreement around the rental period
Review available rental items and choose the quantities, rates and dates for the customer agreement. Rental item records can reference a product and location, while the agreement retains the customer and charging details.
Keep deposits visible beside rental charges
Record deposit payments and other rental payments against the agreement. Separate deposit-refund entries retain the refund history, while agreement totals provide a balance to review with the customer.
Inspect returns before the next hire
Record returned items and their condition, and use damage or maintenance records when follow-up work is needed. Expected return information and the calendar help staff review current rental commitments.
A connected business workflow
- Review available hire items and prepare the customer agreement.
- Record the rental and deposit payments associated with the handover.
- Inspect items on return, record the return and review remaining charges or deposit refunds.
Example use case
An equipment rental business can track a customer hiring several items for a defined period and inspect each return against the agreement. Items requiring attention can have damage or maintenance records so the next hire is considered alongside their condition.
Related features and industries
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