Manage the Service Desk, Workshop and Repair Billing
A repair business has to coordinate the customer at the desk, the device in the workshop and the invoice at collection. RetailMan ERP System connects these steps through repair job sheets and invoices, giving staff a shared record of the work.
Capture the handover before work starts
Record the reported problem, device details and intake checklist. Attach documents or photos where needed so the workshop can refer back to the condition and information recorded by the service desk.
Keep the workshop queue understandable
Assign technicians and use repair priorities and statuses to organize jobs. Staff can review work by location and follow status changes as repairs move toward completion.
Bring parts and customer collection together
Use repair invoices for the parts and labour being billed, then record collection details. Customer repair-status lookup and configured notifications provide additional ways to communicate progress.
A connected business workflow
- Open a job sheet at intake and record the device and customer details.
- Assign service staff and keep the job status current during diagnosis and repair.
- Prepare billing and record collection when the completed item is handed back.
Example use case
A computer service center can separate urgent jobs from routine repairs while preserving each intake checklist. The invoice remains connected to the repair job, helping desk staff explain the completed work at collection.
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Setup and workflow guides
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